On the bright side
I've been banished to a cold, windowless cell in Mac OS 10.2 upgrade hell. It took me twenty-four hours to reestablish my Internet connection (two calls to customer support and one technician stuffing himself under my desk -- not sexy, really). All the expensive-to-replace software I borrowed from my old job (Quark, Photoshop, Microsoft Office) has vanished. I can't seem to pick up mail, either, which makes me crazy, and to top it all off hundreds of e-mail addresses went poof.
But the desktop looks really neat!